Outage in Speechmatics

Batch SaaS EU1 - Degraded performance

Resolved Minor

July 16, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Components affected

Speechmatics Batch Cloud - EU

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/16/2025 12:08PM

We've continued to monitor this incident and can confirm it has now been resolved.

We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

MONITORING 9 months ago - at 07/16/2025 11:47AM

The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status.

We will continue to monitor the situation for any changes.

IDENTIFIED 9 months ago - at 07/16/2025 11:45AM

The root cause has been identified and our engineering teams have applied a fix.
Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.

INVESTIGATING 9 months ago - at 07/16/2025 11:37AM

We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region.

Our team is currently working to restore normal performance levels.

We apologise for any inconvenience.

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