Outage in Speechmatics
Portal and API - Outage
Resolved Major
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Outage Details
We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
Components affected
Speechmatics Batch Cloud - AU Speechmatics RT Cloud US Speechmatics portal.speechmatics.com Speechmatics RT Cloud EU Speechmatics Batch Cloud - US Speechmatics Batch Cloud - EULatest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 09/25/2025 04:32PM
We have continued to monitor this incident and can confirm it has now been resolved.
We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
MONITORING
about 6 hours ago - at 09/25/2025 03:54PM
We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered.
We will continue to monitor as top priority.
IDENTIFIED
about 6 hours ago - at 09/25/2025 03:34PM
Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys.
A fix is in the process of being rolled out.
We will post another update within 15 minutes.
IDENTIFIED
about 6 hours ago - at 09/25/2025 03:15PM
The root cause has been identified and our engineering teams are working on a solution.
We apologise for any inconvenience caused.
INVESTIGATING
about 6 hours ago - at 09/25/2025 03:02PM
We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
Latest Speechmatics outages
Slower than normal processing times for real-time transcription affecting a subset of sessions - 28 days ago
RT Cloud - EU - about 2 months ago
RT Cloud USA - Intermittent session failures observed for English transcription - about 2 months ago
Batch SaaS EU1 - Degraded performance - 2 months ago
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