Outage in Speechmatics

Portal and API - Outage

Resolved Major
September 25, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
Components affected
Speechmatics Batch Cloud - AU Speechmatics RT Cloud US Speechmatics portal.speechmatics.com Speechmatics RT Cloud EU Speechmatics Batch Cloud - US Speechmatics Batch Cloud - EU

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/25/2025 04:32PM

We have continued to monitor this incident and can confirm it has now been resolved.

We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.

MONITORING about 2 months ago - at 09/25/2025 03:54PM

We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered.

We will continue to monitor as top priority.

IDENTIFIED about 2 months ago - at 09/25/2025 03:34PM

Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys.

A fix is in the process of being rolled out.

We will post another update within 15 minutes.

IDENTIFIED about 2 months ago - at 09/25/2025 03:15PM

The root cause has been identified and our engineering teams are working on a solution.

We apologise for any inconvenience caused.

INVESTIGATING about 2 months ago - at 09/25/2025 03:02PM

We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

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Slower than normal processing times for real-time transcription affecting a subset of sessions - 3 months ago

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