Outage in Speechmatics
Batch SaaS, Portal and Management Platform partial outage
Resolved MajorIncident Report
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
Components affected
Speechmatics Batch Cloud - AU Speechmatics portal.speechmatics.com Speechmatics Batch Cloud - US Speechmatics Batch Cloud - EUNeed to monitor Speechmatics outages?
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/09/2025 03:34PM
This incident has been resolved.
MONITORING
12 days ago - at 10/09/2025 01:30PM
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
IDENTIFIED
12 days ago - at 10/09/2025 12:15PM
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
IDENTIFIED
12 days ago - at 10/09/2025 11:06AM
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
IDENTIFIED
12 days ago - at 10/09/2025 09:53AM
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
IDENTIFIED
13 days ago - at 10/09/2025 08:37AM
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
INVESTIGATING
13 days ago - at 10/09/2025 08:33AM
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
Latest Speechmatics outages
Increased Initial Connection Times in RT EU - about 11 hours ago
Portal and API - Outage - 26 days ago
Increased connect time and connect failures - RT Cloud EU - about 2 months ago
Slower than normal processing times for real-time transcription affecting a subset of sessions - about 2 months ago
RT Cloud - EU - 3 months ago
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