Outage in Spektrix

Intermittent Mastercard payment issues

Resolved Minor
June 12, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We've identified issues processing some Mastercard payments, specifically a high rate of failures on 3D secure challenges. We understand this to be a Mastercard wide issue. We'll continue to work with our partners on this, but would advise that if customers are encountering issues, that they attempt a different card.
Components affected
Spektrix Opayo (formerly SagePay)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/12/2023 04:18PM

Our partners have advised that the issues processing Mastercard 3D secure challenges are now resolved, and transactions should be processing again as normal.

If you have any further questions on this, please don't hesitate to contact Support at support@spektrix.com.

IDENTIFIED over 2 years ago - at 06/12/2023 02:29PM

We've identified issues processing some Mastercard payments, specifically a high rate of failures on 3D secure challenges. We understand this to be a Mastercard wide issue.

We'll continue to work with our partners on this, but would advise that if customers are encountering issues, that they attempt a different card.

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