Outage in Spektrix

Issues confirming payments online

Resolved Minor
October 03, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're aware that from 12.15pm BST to 12.25pm BST there was an issue where some online transactions were not processing successfully. Opayo have now confirmed that this issue has been resolved and payments attempted after 12.25pm should all have gone through successfully. We'll continue to monitor the situation and will update this page if there are any changes. You may find that there are some open transactions from this time on your system with pending payments. Please check your MyOpayo portal to cross-reference the details and confirm whether the payment was successful before taking any action.
Components affected
Spektrix Opayo (formerly SagePay)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/03/2023 03:08PM

This issue has now been resolved - online payments have been going through successfully since 12.25pm BST.

MONITORING about 2 years ago - at 10/03/2023 11:53AM

We're aware that from 12.15pm BST to 12.25pm BST there was an issue where some online transactions were not processing successfully. Opayo have now confirmed that this issue has been resolved and payments attempted after 12.25pm should all have gone through successfully. We'll continue to monitor the situation and will update this page if there are any changes.

You may find that there are some open transactions from this time on your system with pending payments. Please check your MyOpayo portal to cross-reference the details and confirm whether the payment was successful before taking any action.

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