Outage in Spektrix

All payments currently down

Resolved Major
April 03, 2024 - Started over 1 year ago - Lasted 42 minutes
Official incident page

Incident Report

We are aware of an issue causing payments to fail across all channels currently. We're working to resolve this asap and will provide further updates as soon as we have them
Components affected
Spektrix Authorize.Net Spektrix PayPal Spektrix Opayo (formerly SagePay) Spektrix YESpay Spektrix Worldpay (formerly Vantiv)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/03/2024 10:23AM

We're happy that the issue affecting payments has been completely resolved. We will continue to monitor all systems and do let us know if you experience any further issues.

To confirm, between approximately 10:58-11:04 BST no payments would have been able to have confirmed and customers would have experienced an error message when attempting payment. Any retries from after c. 11:04 should have been successful.

Thanks for your understanding as we resolved this one.

MONITORING over 1 year ago - at 04/03/2024 10:06AM

We've been able to identify and fix the issue causing payments to fail across all channels.
We'll continue to monitor but we're happy that everything is back up and running.

INVESTIGATING over 1 year ago - at 04/03/2024 09:59AM

We are aware of an issue causing payments to fail across all channels currently.

We're working to resolve this asap and will provide further updates as soon as we have them

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