Problems processing payments

We have continued to monitor our fix and are confident that transactions are now processing successfully across all channels.

If we can assist further in this, please do reach out to support@spektrix.com

We have identified and implemented a fix, and have now seen payments processing successfully across all payment channels.

The majority of transactions attempted in this time will have timed out, though you may have some open transactions with pending payments in them. In these cases, you will need to either cancel these or reach out to customers for payment.

We will continue to monitor, to ensure there are no further issues.

We are continuing to work on restoring payments. Some of you may start to see successful payments confirming through web and phone channels.

Please reach out via support@spektrix.com if you urgently need assistance on this.

We have identified the cause of the problem and are working on resolving this as a priority. Web and phone transactions are affected. Stored cards will still process successfully, as will chip & pin transactions.

Please reach out via support@spektrix.com if you urgently need assistance on this.

We are continuing to investigate issues taking payments with Opayo. This is affecting transactions made via web and phone channels. Stored cards will still process successfully, as will chip & pin transactions.

We have identified the cause of this problem, and are working on resolving this.

We're currently investigating an issue taking payments, with some clients not able to take payments with the error "4020: Information received from an invalid IP address". We believe that this is affecting all payment channels at this point.

We are investigating as a priority and keep you updated.