Outage in Spiceworks

Cloud Help Desk - Performance - Slow or failed page load to open/my tickets lists

Resolved Minor
September 25, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We have reports of slow page load times (or failure to load) when using the back option to move away from a single ticket to the ticket list. The development team is aware of and investigating the issue.
Components affected
Spiceworks Cloud Help Desk

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/25/2024 05:55PM

Indications from users testing, and our internal tests show the fix is effective.

MONITORING about 1 year ago - at 09/25/2024 02:41PM

A fix has been put in place. Please let support@spiceworks.com know if you're still seeing the issue on the "no split" ticket view.

INVESTIGATING about 1 year ago - at 09/25/2024 12:44PM

We have reports of slow page load times (or failure to load) when using the back option to move away from a single ticket to the ticket list. The development team is aware of and investigating the issue.

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