Outage in Spiceworks

Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)

Resolved Minor
July 19, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline. Current Impact: * Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required. * New account registration remains suspended. * All transactional emails (e.g., password resets, change email address) are currently not being sent. Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.
Components affected
Spiceworks Community Spiceworks Cloud Help Desk
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/19/2025 03:32PM

The maintenance is complete and transactional email operational.

INVESTIGATING 8 days ago - at 07/19/2025 11:24AM

The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline.

Current Impact:
* Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required.
* New account registration remains suspended.
* All transactional emails (e.g., password resets, change email address) are currently not being sent.

Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.

Latest Spiceworks outages

Cloud Inventory - Login from web site links results in a blank page - 2 months ago
Cloud Help Desk - Reports on the Export page stuck in the "running" state - 3 months ago
Cloud Help Desk - MFA deliverability issues for some users - 4 months ago
Cloud Help Desk - Intermittent 502 bad gateway errors accessing Help Desk - 5 months ago
Intermittent issue with sending emails for Spiceworks accounts - signup verification, email address change, password reset - 5 months ago

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