Outage in Spiceworks

Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)

Resolved Minor
July 19, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline. Current Impact: * Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required. * New account registration remains suspended. * All transactional emails (e.g., password resets, change email address) are currently not being sent. Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.
Components affected
Spiceworks Community Spiceworks Cloud Help Desk
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/19/2025 03:32PM

The maintenance is complete and transactional email operational.

INVESTIGATING 3 months ago - at 07/19/2025 11:24AM

The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline.

Current Impact:
* Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required.
* New account registration remains suspended.
* All transactional emails (e.g., password resets, change email address) are currently not being sent.

Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.

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Cloud Help Desk - Reports on the Export page stuck in the "running" state - 5 months ago

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