Outage in Spiceworks
Cloud Help Desk - Performance issues, slow page loading and error messages
Resolved MinorIncident Report
Summary AI Generated
Spiceworks Cloud Help Desk experienced intermittent error pages and performance degradation, including slow page loading, for approximately 2.7 hours. The engineering and DevOps teams investigated the issue, which resolved on its own without a confirmed root cause identified. Further analysis is planned to determine whether a specific combination of events triggers the condition and how to prevent recurrence.
We are investigating reports of intermittent error pages and general performance degradation affecting the Cloud Help Desk.
Our engineering and DevOps teams are actively determining the root cause and the extent of the impact. Updates will be made here as soon as we have them.
Components affected
Spiceworks Cloud Help DeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/22/2026 07:45PM
We haven't seen further evidence of this issue. Further work will be undertaken to identify whether a group of events can cause this condition, and how to mitigate that. Please let support@spiceworks.com know if you are seeing error pages/messages or excessively slow page load in Cloud Help Desk.
INVESTIGATING
2 days ago - at 07/22/2026 05:04PM
We are investigating reports of intermittent error pages and general performance degradation affecting the Cloud Help Desk.
Our engineering and DevOps teams are actively determining the root cause and the extent of the impact. Updates will be made here as soon as we have them.
Latest Spiceworks outages
Cloud Help Desk - Error page when loading tickets - about 1 month ago
Cloud Help Desk - Ticket queues not loading or server error page - about 2 months ago
Cloud Help Desk Intermittent slow page loading - 3 months ago
Cloud Help Desk Delayed email notifications - 5 months ago
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