Outage in Spiceworks
Cloud Help Desk - Error page when loading tickets
Resolved MajorIncident Report
Summary AI Generated
Spiceworks Cloud Help Desk experienced a major outage lasting approximately 5.7 hours, during which some users encountered error pages when attempting to access their help desks. The issue was traced to a sudden spike in usage that overwhelmed capacity. Engineers resolved the incident by rolling out capacity increases and performance optimizations, with global availability confirmed stable and the issue marked resolved.
Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow
Components affected
Spiceworks Cloud Help DeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/22/2026 07:41PM
No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let support@spiceworks.com know if you are still seeing this issue.
MONITORING
about 1 month ago - at 06/22/2026 03:17PM
We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.
INVESTIGATING
about 1 month ago - at 06/22/2026 02:06PM
Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow
Latest Spiceworks outages
Cloud Help Desk - Ticket queues not loading or server error page - about 2 months ago
Cloud Help Desk Intermittent slow page loading - 3 months ago
Cloud Help Desk Delayed email notifications - 5 months ago
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