Outage in Spiceworks

Cloud Help Desk Delayed email notifications

Resolved Minor

March 03, 2026 - Started about 18 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Spiceworks Cloud Help Desk experienced delayed email notifications for tickets over a 6.8-hour period. Engineering deployed a fix and scaled resources to process the backlog of delayed notifications. The issue was resolved with notification delivery returning to normal, though some users may receive 1-2 duplicate notifications for older tickets due to the retry logic handling the initial delays.

We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

Components affected

Spiceworks Cloud Help Desk

Need to monitor Spiceworks outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 03/03/2026 08:52PM

We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved.

Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise".

If you continue to experience new delays, please contact us at support@spiceworks.com so we can investigate further.

MONITORING about 14 hours ago - at 03/03/2026 06:29PM

A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.

INVESTIGATING about 18 hours ago - at 03/03/2026 02:09PM

We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

Latest Spiceworks outages

Cloud Help Desk - Outbound email notifications not being sent - 2 months ago

Cloud Help Desk outage - 4 months ago

Connectivity Dashboard - "data did not load!" error displayed - 5 months ago

Cloud Help Desk Mobile App notifications not being sent - 5 months ago

Cloud Help Desk - Slow or failed page loading for tickets - 6 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook