Outage in Spiceworks
Cloud Help Desk - Ticket queues not loading or server error page
Resolved MajorIncident Report
Summary AI Generated
Spiceworks Cloud Help Desk experienced a major outage for 6.8 hours where users encountered intermittent "oops" error pages and ticket queues that failed to load or display tickets. The issue was caused by an underlying technology change deployed that morning, which the engineering team identified and rolled back to restore normal performance. The incident was fully resolved after monitoring confirmed no further issues were detected.
Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/27/2026 07:51PM
No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.
MONITORING
6 days ago - at 05/27/2026 03:45PM
The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at support@spiceworks.com
IDENTIFIED
6 days ago - at 05/27/2026 02:44PM
We're rolling back the underlying tech change from this morning as it is causing the performance issue.
INVESTIGATING
6 days ago - at 05/27/2026 01:07PM
Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.
Latest Spiceworks outages
Cloud Help Desk Intermittent slow page loading - about 1 month ago
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Cloud Help Desk outage - 8 months ago
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