Outage in Splashtop

Intermittently unable to connect to relay server

Resolved Minor
February 08, 2024 - Started 12 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.
Components affected
Splashtop remote desktop service
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 02/08/2024 07:21AM

This incident has been resolved.

MONITORING 12 months ago - at 02/08/2024 04:39AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 02/08/2024 03:45AM

We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

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