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Outage in Splashtop

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

Resolved Minor
April 24, 2024 - Started about 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.
Components affected
Splashtop remote desktop service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/25/2024 04:43AM

This incident has been resolved.

MONITORING about 2 years ago - at 04/25/2024 03:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 04/25/2024 02:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 04/24/2024 08:44PM

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

Latest Splashtop outages

Unable to reach Splashtop Servers (EU stack) - 18 days ago
(Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience. - 2 months ago
Unable to reach Splashtop Servers (Global stack) - 4 months ago
Intermittently unable to log in Splashtop app - 5 months ago
Intermittently unable to reach Splashtop Servers (Global stack) - 10 months ago

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