Outage in Splashtop

Service interruption

Resolved Major
August 05, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
Components affected
Splashtop remote desktop service
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/06/2024 01:41AM

This incident has been resolved.

MONITORING 10 months ago - at 08/06/2024 01:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 08/05/2024 09:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 08/05/2024 09:08PM

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

Latest Splashtop outages

Intermittent connectivity issue in Taiwan region - 5 months ago
Service interruption in Japan region - 10 months ago
Intermittently unable to reach Splashtop Servers on EU stack - about 1 year ago
We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. - about 1 year ago
Intermittently unable to connect to relay server - over 1 year ago

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