Outage in Splunk Cloud

Customer’s Search Heads may not be able to resolve DNS address for new Indexers | CINC-54644 (Degraded Search Performance)

Resolved Minor

January 05, 2024 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue that may degrade search performance beginning 02:00 AM UTC January, 5th 2024. Issue is actively being mitigated and monitored. Impacted customers may see search error and/or warning messages, such as: - “Error resolving: Name or service not known Socket error: Cannot resolve hostname” - “Unknown error for indexer: [...]. Search Results might be incomplete.” Your patience is greatly appreciated and we will provide more updates as we implement the fix.

Components affected

Splunk Cloud Search Splunk Cloud Index

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/05/2024 10:56PM

This issue has been resolved.

Teams will now begin their root cause analysis. If you believe that you are still impacted by this issue please contact customer support and reference CINC-54644.

MONITORING about 2 years ago - at 01/05/2024 09:10PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 01/05/2024 06:44PM

We have implemented a fix for this issue. During this time we are monitoring the results to confirm the resolution and will continue to provide any additional updates once available.

IDENTIFIED about 2 years ago - at 01/05/2024 04:43PM

We have identified an issue that may degrade search performance beginning 02:00 AM UTC January, 5th 2024. Issue is actively being mitigated and monitored.

Impacted customers may see search error and/or warning messages, such as:
- “Error resolving: Name or service not known Socket error: Cannot resolve hostname”
- “Unknown error for indexer: [...]. Search Results might be incomplete.”

Your patience is greatly appreciated and we will provide more updates as we implement the fix.

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