Outage in SpotMe

Backstage Chat Support issue

Resolved Minor
May 29, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at customersupport@spotme.com or by phone at +1 202 8384881. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Components affected
SpotMe Backstage

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/29/2024 04:59PM

The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.

MONITORING over 1 year ago - at 05/29/2024 04:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 05/29/2024 04:20PM

We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at customersupport@spotme.com or by phone at +1 202 8384881. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

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