Outage in SpotOn

Loyalty Timeouts

Resolved Minor
February 03, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

SpotOn Engineering is noting some timeouts with loyalty. We are currently investigating the issue.
Components affected
SpotOn Loyalty
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/03/2023 10:06PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/03/2023 08:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 02/03/2023 08:10PM

Noting some needed optimization for an AWS RDS instance. Currently making the necessary updates.

INVESTIGATING almost 2 years ago - at 02/03/2023 05:49PM

SpotOn Engineering is noting some timeouts with loyalty. We are currently investigating the issue.

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