Outage in SpotOn

Service Interruption to SpotOn Restaurant Systems

Resolved Minor
August 05, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

SpotOn Restaurant systems are experiencing login and connectivity issues. We have identified the issue and corrective actions are underway.
Components affected
SpotOn Online Ordering SpotOn Restaurant

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/05/2024 10:35PM

This incident has been resolved. Systems are operating as expected.

MONITORING about 1 year ago - at 08/05/2024 07:11PM

We have resolved the issues and will continue to closely monitor.

MONITORING about 1 year ago - at 08/05/2024 07:08PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 08/05/2024 07:07PM

SpotOn Restaurant connectivity issues have been fixed and service outages have been resolved. POS Online Ordering systems are online and functional. We continue to monitor the situation.

IDENTIFIED about 1 year ago - at 08/05/2024 05:30PM

We are currently experiencing a service outage affecting SpotOn Restaurant POS. Our team is actively working to resolve the issue and investigate the root cause. We expect resolution to take several hours. In the meantime, please use the Virtual Terminal here (http://dashboard.spoton.com) within the dashboard to process payments. Click on the icon with 9 dots in the top menu and choose Virtual Terminal.

IDENTIFIED about 1 year ago - at 08/05/2024 04:32PM

We continue to work to restore connectivity.

IDENTIFIED about 1 year ago - at 08/05/2024 03:24PM

SpotOn Restaurant systems are experiencing login and connectivity issues. We have identified the issue and corrective actions are underway.

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