Outage in SpotOn
TSYS Payments May Fail
Resolved MajorIncident Report
We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/26/2024 06:06PM
The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.
MONITORING
over 1 year ago - at 09/26/2024 04:54PM
We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.
MONITORING
over 1 year ago - at 09/26/2024 04:32PM
We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure
IDENTIFIED
over 1 year ago - at 09/26/2024 04:19PM
TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.
INVESTIGATING
over 1 year ago - at 09/26/2024 04:05PM
We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.
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