Outage in SpotOn

TSYS Payments May Fail

Resolved Major
September 26, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.
Components affected
SpotOn Restaurant SpotOn Online Ordering SpotOn Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2024 06:06PM

The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.

MONITORING about 1 year ago - at 09/26/2024 04:54PM

We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.

MONITORING about 1 year ago - at 09/26/2024 04:32PM

We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure

IDENTIFIED about 1 year ago - at 09/26/2024 04:19PM

TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.

INVESTIGATING about 1 year ago - at 09/26/2024 04:05PM

We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.

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