Outage in SpotOn

Restaurant order reporting is experiencing data inconsistencies

Resolved Minor
November 11, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/12/2024 02:57AM

This incident has been resolved.

MONITORING 3 months ago - at 11/12/2024 01:30AM

A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.

INVESTIGATING 3 months ago - at 11/12/2024 12:00AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/11/2024 10:49PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/11/2024 10:47PM

We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.

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