Outage in SpotOn

SpotOn Dashboard Outage

Resolved Major
June 03, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.
Components affected
SpotOn Merchant Dashboard SpotOn Virtual Terminal SpotOn Loyalty SpotOn Online Ordering

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/03/2025 02:04AM

The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.

MONITORING 5 months ago - at 06/03/2025 01:53AM

A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.

INVESTIGATING 5 months ago - at 06/03/2025 01:29AM

The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.

INVESTIGATING 5 months ago - at 06/03/2025 01:02AM

The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.

INVESTIGATING 5 months ago - at 06/03/2025 12:47AM

We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.

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