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Outage in SpotOn

Online Payments Service Disruption

Resolved Major
September 26, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing disruptions in processing online payments, impacting online ordering and virtual terminal services. Payments processed through those channels may be failing. Investigation with a third party gateway provider is underway.
Components affected
SpotOn Online Ordering SpotOn Virtual Terminal

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/26/2025 11:20PM

The issue impacting online payments has been resolved, and normal operations have resumed.

MONITORING 4 months ago - at 09/26/2025 10:50PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/26/2025 10:50PM

The issue impacting our payments gateway has been resolved, and online payments are successfully processing. We are monitoring status and will provide a final update in an hour if no additional issues arise.

INVESTIGATING 4 months ago - at 09/26/2025 10:21PM

We are continuing to experience disruptions processing online payments, impacting online ordering and virtual terminal services. We are working directly with our payments gateway partner to resolve the issue.

INVESTIGATING 4 months ago - at 09/26/2025 09:52PM

We are experiencing disruptions in processing online payments, impacting online ordering and virtual terminal services. Payments processed through those channels may be failing. Investigation with a third party gateway provider is underway.

Latest SpotOn outages

Third Party Online Ordering, User Creation/Editing in Dashboard and Terminal Login are Impacted - about 2 months ago
SpotOn Services down due to Cloudflare outage - 2 months ago
Gift Card Transaction Failures Due to Third Party Outage - 3 months ago
Support Phone Lines are down - please use email - 3 months ago
Teamwork and Online Ordering Outage (due to AWS Outage) - 3 months ago

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