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Outage in SpotOn

Dashboard + Reporting are not loading (due to AWS outage)

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
Components affected
SpotOn Restaurant Reporting SpotOn Merchant Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 07:30PM

This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.

MONITORING 3 months ago - at 10/20/2025 06:09PM

We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.

INVESTIGATING 3 months ago - at 10/20/2025 05:41PM

Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.

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