Outage in SpotOn

Third Party Online Ordering, User Creation/Editing in Dashboard and Terminal Login are Impacted

Resolved Major
November 25, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

There is currently an issue preventing guests from placing third party online ordering via Doordash or Uber Eats. This is also impacting user creation/editing in Dashboard and preventing logins on the Retail product. The team is investigating currently.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/25/2025 07:28PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/25/2025 06:40PM

Creating or Editing a user in Dashboard as well as full Dashboard navigation have been resolved. There are still some lingering login issues with Express POS and Restaurant Customer Facing Displays we are resolving.

INVESTIGATING about 1 month ago - at 11/25/2025 06:27PM

We are continuing to investigate all remaining issues with our third party vendor CodeFresh.

INVESTIGATING about 1 month ago - at 11/25/2025 05:55PM

Online Ordering and Third Party Ordering is now restored. The team is currently working to resolve the issues with user creation and editing in Dashboard.

INVESTIGATING about 1 month ago - at 11/25/2025 05:21PM

Retail/Terminal login has been resolved. The team is currently working to fix third party and online ordering.

INVESTIGATING about 1 month ago - at 11/25/2025 05:05PM

The team is continuing to investigate this issue. Please note, for some users the dashboard navigation will appear empty/blank, making it unusable.

INVESTIGATING about 1 month ago - at 11/25/2025 04:37PM

There is currently an issue preventing guests from placing third party online ordering via Doordash or Uber Eats. This is also impacting user creation/editing in Dashboard and preventing logins on the Retail product. The team is investigating currently.

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