Outage in SpotOn

Express modifier groups not loading in Dashboard

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

SpotOn experienced an issue where express modifier groups failed to load in the Merchant Dashboard. The problem affected merchants' ability to access these modifier groups through the dashboard interface for 57 minutes. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working properly.

We are currently investigating this issue.

Components affected

SpotOn Merchant Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 11:41PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/25/2026 11:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/25/2026 11:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/25/2026 10:47PM

We are currently investigating this issue.

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