Outage in SpotOn
Degraded performance on Dashboard and Processing Payments
Resolved MinorIncident Report
Summary AI Generated
SpotOn experienced approximately 1.7 hours of degraded performance affecting the Merchant Dashboard, Gift Cards, Online Ordering, terminals, payment processing, and API. During the incident, QR Code Scan & Pay was available as a workaround for merchants unable to process payments. The team identified the root cause, applied a fix, and confirmed full resolution with continued monitoring planned through the weekend.
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/27/2026 12:22AM
The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.
MONITORING
29 days ago - at 06/26/2026 11:40PM
We are seeing performance come back online, but are continuing to monitor.
MONITORING
29 days ago - at 06/26/2026 11:33PM
We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
IDENTIFIED
29 days ago - at 06/26/2026 11:25PM
The team has identified the problem. We are actively working on a resolution.
INVESTIGATING
29 days ago - at 06/26/2026 11:18PM
We are actively investigating this issue. QR Code ordering continues to be the best workaround.
We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
INVESTIGATING
29 days ago - at 06/26/2026 10:59PM
QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
INVESTIGATING
29 days ago - at 06/26/2026 10:58PM
We are continuing to investigate this issue.
INVESTIGATING
29 days ago - at 06/26/2026 10:57PM
We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate.
Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
INVESTIGATING
29 days ago - at 06/26/2026 10:41PM
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
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