Outage in Spreedly

Transaction Errors with Payeezy

Resolved Major

August 16, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue with the Payeezy payments gateway which is impacting customers transacting through this integration. We are currently investigating and will provide an update within the next hour.

Components affected

Spreedly Gateway Integrations

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/17/2023 01:14AM

After a period of monitoring, we have not seen any recurrence of this issue.

We consider this incident resolved and do not anticipate any further impact on our customers.

We apologize for the impact this caused to affected customers.

MONITORING over 2 years ago - at 08/16/2023 10:56PM

We have been in contact with Payeezy and they confirmed there was an outage on their side. It appears this has been corrected as we are seeing successful transactions with this payments gateway now.

We will monitor for some time to make sure all has returned to normal.

INVESTIGATING over 2 years ago - at 08/16/2023 09:49PM

Our team is actively investigating an issue that led to Payeezy payments gateway outage.

We are taking all necessary measures to investigate the matter and determine the extent of the situation. We will provide an update as soon as more details are available.

Thank you for your patience.

IDENTIFIED over 2 years ago - at 08/16/2023 08:39PM

We have identified an issue with the Payeezy payments gateway which is impacting customers transacting through this integration.

We are currently investigating and will provide an update within the next hour.

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