Outage in Springboard Health

Beacon configs failing to load

Resolved Minor
July 24, 2024 - Started over 1 year ago - Lasted 23 minutes
Official incident page

Incident Report

The Lucidworks Signals Beacon is currently unable to load its configuration due to a server-side error on the Lucidworks Platform. As a result, while existing site visits will continue to send signals to Lucidworks Analytics, new page loads will not be able to initialize the Beacon and some signals will not be collected. We are working to restore full functionality as soon as possible, and will provide timely updates as this incident is addressed.

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 07/25/2024 01:54AM

The Lucidworks Signals Beacon is currently unable to load its configuration due to a server-side error on the Lucidworks Platform. As a result, while existing site visits will continue to send signals to Lucidworks Analytics, new page loads will not be able to initialize the Beacon and some signals will not be collected. We are working to restore full functionality as soon as possible, and will provide timely updates as this incident is addressed.

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