SaaS Platform unavailable

The Lucidworks SaaS Platform is now fully restored and operational. The third-party network issue has been successfully fixed and full stability has been confirmed during our monitoring period.

We thank you for your patience. A detailed postmortem will be posted here as soon as it is available.

The core issue has been successfully mitigated by our third-party vendor. The Lucidworks SaaS Platform is now entering a critical monitoring phase as our teams verify full stability and functionality across all services (Lucidworks AI, Commerce Studio, etc.). We anticipate a full resolution announcement shortly.

The Lucidworks SaaS Platform remains unavailable due to the external third-party issue. The vendor has successfully identified the root cause within their system and their engineering teams are now actively working on the corrective fix. We are closely monitoring their progress and maintaining direct communication. We will post our next status update within 30 minutes

The Lucidworks SaaS Platform remains unavailable as our teams are still actively engaged with the third-party service vendor. We have successfully identified the root cause as a network infrastructure issue on the vendor's side, and we are closely collaborating with their engineering team as they prioritize and execute the necessary corrective actions to restore service stability and platform connectivity.

The Lucidworks Platform remains unavailable due to an outage with a critical third-party service provider. Our teams are working directly with the vendor's engineers to restore connectivity and service stability as quickly as possible.

The Lucidworks SaaS Platform is currently experiencing an unexpected outage.

This impacts all services, including Lucidworks AI, Commerce Studio, Analytics Studio, and Connected Search.

We are actively investigating the root cause and deploying resources to restore full functionality as quickly as possible.

Next Update: We will post a full status update within 30 minutes.

We apologize for the disruption and appreciate your patience.

We are currently investigating this issue.