SaaS Platform unavailable

We have confirmed that all Lucidworks Platform products and services are once again fully functional, including LWAI and all Neural Hybrid Search functionality for Lucidworks Search customers.

Our cloud provider has resolved the underlying issue, and Lucidworks Platform services are recovering. Lucidworks engineers are monitoring the recovery of our services and will provide another update once we've confirmed that everything is fully functional again.

Our Platform UI is once again accessible.

Connected Search functionality has fully recovered.

Our cloud provider is actively mitigating the issue. We are monitoring the recovery and will keep impacted customers informed of the progress.

Our cloud provider has indicated that they are in the process of mitigating the underlying issue affecting us. We are continuing to monitor and to notify impacted customers.

Due to a widespread outage with our public cloud provider, the SaaS Platform user console is currently unavailable. This incident is affecting Lucidworks customers' ability to use LWAI, as well as Connected Search's ability to serve queries. We are actively working with our provider to reach a resolution as soon as possible, and will provide regular updates here.