Outage in SpringboardVR

Translation issue - Trouble loading data error for select customers

Resolved Minor
June 06, 2023 - Started over 1 year ago
Official incident page

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Outage Details

Select number of accounts might experience Trouble loading data error message in the launcher. This is linked to a recent issue with translation system and we are working on an immediate fix. For now operators that see such error should change language to English. This will be a temporary workaround until fix is in place. Please follow the steps as below: 1. Monitor - Station - Click gear icon and select language to English, click Save. 2. In Operator panel - Admin - Locations (complete for each location that is not set to English) and change language to English and click Save.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/07/2023 09:48AM

This incident has been resolved.

Operators that use any other language than English, can now revert back to it and use SpringboardVR launcher as usual.

IDENTIFIED over 1 year ago - at 06/06/2023 05:00PM

Select number of accounts might experience Trouble loading data error message in the launcher.

This is linked to a recent issue with translation system and we are working on an immediate fix.

For now operators that see such error should change language to English.

This will be a temporary workaround until fix is in place.

Please follow the steps as below:
1. Monitor - Station - Click gear icon and select language to English, click Save.
2. In Operator panel - Admin - Locations (complete for each location that is not set to English) and change language to English and click Save.

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