Outage in SpringboardVR
Translation issue - Trouble loading data error for select customers
Resolved Minor
June 06, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
Select number of accounts might experience Trouble loading data error message in the launcher.
This is linked to a recent issue with translation system and we are working on an immediate fix.
For now operators that see such error should change language to English.
This will be a temporary workaround until fix is in place.
Please follow the steps as below:
1. Monitor - Station - Click gear icon and select language to English, click Save.
2. In Operator panel - Admin - Locations (complete for each location that is not set to English) and change language to English and click Save.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 06/07/2023 09:48AM
This incident has been resolved.
Operators that use any other language than English, can now revert back to it and use SpringboardVR launcher as usual.
IDENTIFIED
almost 3 years ago - at 06/06/2023 05:00PM
Select number of accounts might experience Trouble loading data error message in the launcher.
This is linked to a recent issue with translation system and we are working on an immediate fix.
For now operators that see such error should change language to English.
This will be a temporary workaround until fix is in place.
Please follow the steps as below:
1. Monitor - Station - Click gear icon and select language to English, click Save.
2. In Operator panel - Admin - Locations (complete for each location that is not set to English) and change language to English and click Save.
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