Outage in SpringboardVR

One-Click-Install Issues

Resolved Minor
January 16, 2023 - Started almost 3 years ago
Official incident page

Incident Report

We have identified an issue affecting the launching of One-Click-Install titles, that causes the Steam Store Page to open instead of the title itself. We are investigating what is causing this and will post updates as soon as we have them and expect to have a preliminary update in the next 2 hrs. During this time please do NOT uninstall titles or use the Clear Cache option as these will not remedy the situation and may exacerbate the issue.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/16/2023 04:06PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/16/2023 01:43PM

We have deployed a fix and continue to monitor the situation, all services should be back to normal.

IDENTIFIED almost 3 years ago - at 01/16/2023 01:10PM

We have found the issue and are deploying a fix, this should be implemented within the next hour for all operators and we'll update you then.

INVESTIGATING almost 3 years ago - at 01/16/2023 08:39AM

We have identified an issue affecting the launching of One-Click-Install titles, that causes the Steam Store Page to open instead of the title itself. We are investigating what is causing this and will post updates as soon as we have them and expect to have a preliminary update in the next 2 hrs. During this time please do NOT uninstall titles or use the Clear Cache option as these will not remedy the situation and may exacerbate the issue.

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