Outage in SpringboardVR
One-Click-Install Issues
Resolved Minor
January 16, 2023 - Started about 3 years ago
Official incident page
Official incident page
Incident Report
We have identified an issue affecting the launching of One-Click-Install titles, that causes the Steam Store Page to open instead of the title itself. We are investigating what is causing this and will post updates as soon as we have them and expect to have a preliminary update in the next 2 hrs. During this time please do NOT uninstall titles or use the Clear Cache option as these will not remedy the situation and may exacerbate the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 01/16/2023 04:06PM
This incident has been resolved.
MONITORING
about 3 years ago - at 01/16/2023 01:43PM
We have deployed a fix and continue to monitor the situation, all services should be back to normal.
IDENTIFIED
about 3 years ago - at 01/16/2023 01:10PM
We have found the issue and are deploying a fix, this should be implemented within the next hour for all operators and we'll update you then.
INVESTIGATING
about 3 years ago - at 01/16/2023 08:39AM
We have identified an issue affecting the launching of One-Click-Install titles, that causes the Steam Store Page to open instead of the title itself. We are investigating what is causing this and will post updates as soon as we have them and expect to have a preliminary update in the next 2 hrs. During this time please do NOT uninstall titles or use the Clear Cache option as these will not remedy the situation and may exacerbate the issue.
Latest SpringboardVR outages
Licensing Server unavailable - almost 2 years ago
Licensing error - games not launching - about 2 years ago
Payments not processing through Stripe or Square - over 2 years ago
Invoices Missing - over 2 years ago
Translation issue - Trouble loading data error for select customers - almost 3 years ago
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