Outage in Sprinklr

Bitly Posts Failing Due to SSL Certificate Issue

Resolved Major

February 23, 2026 - Started about 1 month ago - Lasted 17 days
Official incident page

Incident Report

Hi Team, We are currently experiencing an issue where posts are failing with error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Bitly Shortner Service is failing because of SSL certificate issue. Our team is actively investigating the issue and working to resolve it as quickly as possible. Meanwhile as a workaround we request you to please remove Bitly URL shortner from account level and Quick publish window. We apologize for any inconvenience this may cause and appreciate your patience.

Components affected

Sprinklr America (Prod) Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 03/12/2026 03:57PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 02/23/2026 11:20PM

Hi Team,

We are currently experiencing an issue where posts are failing with error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Bitly Shortner Service is failing because of SSL certificate issue.

Our team is actively investigating the issue and working to resolve it as quickly as possible. Meanwhile as a workaround we request you to please remove Bitly URL shortner from account level and Quick publish window. We apologize for any inconvenience this may cause and appreciate your patience.

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