Outage in Sprinklr

Meta : Facebook Posts Publishing Failures

Resolved Minor

March 12, 2026 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file." The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.

Components affected

Sprinklr America (Prod6) Sprinklr EMEA (Prod16) Sprinklr America (Prod12) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr America (Prod) Sprinklr EMEA (Prod17) Sprinklr America (Prod8) Sprinklr EMEA (Prod18) Sprinklr America (Prod2) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod19)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/16/2026 11:54AM

Our engineering team and channel team have confirmed that the issue with video posts getting stuck in the "processing by channel" state has been resolved. The upload process is now functioning as expected, and videos are being processed and published without any issue. If you encounter any further issues, please feel free to reach out to Sprinklr Support.

INVESTIGATING about 1 month ago - at 03/12/2026 03:35PM

We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file."

The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.

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