Outage in Sprinklr

Intermittent Media Loading Issues

Resolved Minor

June 13, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Hi Team, We are currently investigating an issue that may cause intermittent failures or delays while loading media assets and attachments within the Sprinklr platform for a subset of customers. Our Engineering teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available.

Components affected

Sprinklr America (Prod2)

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 06/13/2026 07:17AM

Hi Team,

The issue impacting the loading of media assets and attachments within the Sprinklr platform has been resolved as of 12:25 PM IST / 06:55 AM UTC.

Our Engineering teams implemented the necessary mitigation, and services have been restored successfully. We are no longer observing failures or delays, and monitoring confirms normal platform behaviour.

We will continue to monitor the platform closely to ensure ongoing stability. Thank you for your patience and understanding.

IDENTIFIED 5 days ago - at 06/13/2026 05:55AM

Hi Team,

We are currently investigating an issue that may cause intermittent failures or delays while loading media assets and attachments within the Sprinklr platform for a subset of customers.

Our Engineering teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available.

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