Outage in Sprinklr

Voice Connect Certificate Renewal

Resolved Minor

July 10, 2026 - Started 7 days ago - Lasted about 11 hours
Official incident page

Incident Report

The Voice Connect certificate renewal for Mexico is currently in progress. We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed. If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 07/11/2026 02:34PM

Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period.

All services are operating normally.

If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.

MONITORING 7 days ago - at 07/11/2026 05:37AM

The Voice Connect certificate renewal has been successfully completed from our end.
The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.

MONITORING 7 days ago - at 07/11/2026 03:34AM

The Voice Connect certificate renewal for Mexico is currently in progress.
We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.

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