Outage in Sprinklr
Prod2 Meta Issue – Channel Operations Impacted
Resolved MajorIncident Report
Summary AI Generated
**Sprinklr Prod2 experienced a ~11-hour outage affecting Meta-integrated services** (Facebook, Instagram, and WhatsApp), disrupting publishing, reporting, and other channel operations for customers in the Americas region. The root cause was a restriction applied by Meta to an application facilitating these integrations, which Sprinklr escalated directly to Meta for resolution. The issue was resolved on September 9, 2026, with customers advised to expect a temporary spike in message volume as backlogged traffic was processed during recovery.
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
Components affected
Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/09/2026 06:37PM
The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed.
We are closely monitoring the environment throughout the recovery period to ensure continued stability.
IDENTIFIED
7 days ago - at 09/09/2026 11:37AM
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
INVESTIGATING
7 days ago - at 09/09/2026 07:44AM
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
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