Outage in Sprinklr
Temporary Disruption in Listening Engagement Statistics Updates
Resolved MinorIncident Report
Summary AI Generated
Sprinklr's Listening feature experienced a disruption in engagement statistics updates lasting approximately 8 days, affecting production environments across EMEA, APAC, and Americas regions. Live data processing was restored on August 29, 2026, however messages ingested during the outage may retain incorrect statistics, with potential code changes required to address historical discrepancies. Users needing corrections for data captured during the outage are directed to contact Sprinklr Support.
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
Components affected
Sprinklr America (Prod) Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 08/29/2026 12:56PM
Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug)
For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes.
If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.
IDENTIFIED
26 days ago - at 08/21/2026 12:20PM
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
Latest Sprinklr outages
Errors within Benchmarking dashboards - 1 day ago
Prod2 Meta Issue – Channel Operations Impacted - 8 days ago
TikTok DM Ingestion Issue - about 2 months ago
Copilot service degradation - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
