Outage in Sprinklr
Errors within Benchmarking dashboards
Resolved MajorIncident Report
Summary AI Generated
**Sprinklr – Benchmarking Dashboard Errors** A major incident lasting approximately 17.8 hours disrupted the Benchmarking module across multiple production environments in the Americas, EMEA, and APAC regions. Users experienced errors when accessing widgets, exports, and external links within the module. The issue was fully resolved and all affected functionality restored, with the platform continuing to be monitored for stability.
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
Components affected
Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 09/16/2026 08:08AM
Hi Team,
The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.
INVESTIGATING
1 day ago - at 09/15/2026 02:25PM
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
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