Outage in Sprout Social
Meta Connectivity Issues
Resolved MajorIncident Report
Summary AI Generated
Sprout Social experienced a major connectivity issue where a subset of Meta (Facebook and Instagram) profiles could not perform actions within the platform due to security checkpoints triggered on Meta's side. The disruption affected the Sprout Social Web Application and prevented users from managing their social media profiles through the service. The incident was resolved after 78.7 hours, with users advised to log into Facebook natively to address any required security actions from Meta.
We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
Components affected
Sprout Social Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/27/2026 07:09PM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 04/24/2026 03:48PM
We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
We recommend that page admins log in to Facebook natively to check for any required security actions from Meta.
IDENTIFIED
about 1 month ago - at 04/24/2026 12:28PM
We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
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