Outage in Sprout Social
Unavailable Image Previews for Instagram Story Mentions
Resolved MinorIncident Report
Summary AI Generated
Sprout Social users experienced unavailable image previews for Instagram Story Mentions due to an external issue with Meta, with affected content displaying "Unable to access story content" errors. The issue impacted the Sprout Social Web Application for approximately 7 days while Meta worked on a fix. The incident was resolved on June 12th, 2026.
Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any inconvenience.
Components affected
Sprout Social Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/12/2026 08:26PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/05/2026 03:47PM
Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any inconvenience.
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