Outage in Sprout Social
Threads Profile Connections
Resolved MinorIncident Report
Summary AI Generated
Starting around 09:20 CEST on September 23, 2026, users were unable to connect or re-authenticate their Threads profiles in Sprout Social, with authorization failures occurring after returning from the Threads authorization screen. The issue, rooted on Meta's side, affected the Sprout Social web application and API for approximately 49 hours. Meta resolved the underlying problem, and Sprout Social confirmed full resolution on September 25, 2026.
We are currently investigating an issue that began at approximately 09:20 CEST, preventing users from successfully connecting or re-authenticating their Threads profiles. Users attempting to authorize their accounts are experiencing failures upon returning to Sprout Social from the Threads authorization screen.
Our engineering team is actively looking into the root cause We will provide another update as soon as we have more information. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 09/25/2026 10:43AM
This incident has been resolved.
MONITORING
2 days ago - at 09/23/2026 09:37PM
Meta appears to have resolved the issue, and we are monitoring the results.
INVESTIGATING
2 days ago - at 09/23/2026 09:30AM
We are currently investigating an issue that began at approximately 09:20 CEST, preventing users from successfully connecting or re-authenticating their Threads profiles. Users attempting to authorize their accounts are experiencing failures upon returning to Sprout Social from the Threads authorization screen.
Our engineering team is actively looking into the root cause We will provide another update as soon as we have more information. We apologize for any inconvenience this may cause.
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