Outage in Sprout Social

Delays Ingesting Facebook Mentions

Resolved Minor

May 19, 2026 - Started 25 days ago - Lasted 14 days
Official incident page

Incident Report

Summary AI Generated

Sprout Social experienced issues ingesting Facebook @Mention messages, causing delays in these messages appearing in the Smart Inbox. The incident affected the Sprout Social Web Application and lasted approximately 13.6 days before being resolved. Engineers investigated and fixed the root cause of the ingestion problem.

Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

Components affected

Sprout Social Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 06/02/2026 01:54PM

This incident has been resolved.

INVESTIGATING 25 days ago - at 05/19/2026 10:43PM

Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox.

Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

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