Outage in Spruce Health

Call transfer to extension failures

Resolved Minor
June 18, 2025 - Started 18 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/18/2025 07:50PM

This issue has been resolved.

MONITORING 18 days ago - at 06/18/2025 03:11PM

We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.

Latest Spruce Health outages

Delivery Failures for Outbound SMS, Verification Codes & Invites - about 1 month ago
Intermittent call failures - 3 months ago
[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers - 3 months ago
Spruce experiencing client outage. - 4 months ago
Users unable to reach Spruce phone numbers with area code 317 - 5 months ago

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