Outage in Spruce Health
Call transfer to extension failures
Resolved MinorIncident Report
We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 07:50PM
This issue has been resolved.
MONITORING
10 months ago - at 06/18/2025 03:11PM
We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
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