Document Processing Delay

This incident has been resolved.

We have identified the errored documents related to this incident and are proceeding to resend all impacted data. We sincerely apologize for the inconvenience.

We are working to identify all impacted documents related to this incident that needs to be processed. We sincerely apologize for the inconvenience.

This incident is resolved. All new documents are processing as normal. We are working to identify errored documents impacted during this incident.

We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.

We are continuing to work through the backlog of transactions. Thanks for your continued patience.

We have identified the cause of this incident and our Technology team is working diligently to correct it. We are currently working to process through the backlog of transactions held due to this incident. Thanks for your continued patience.

The issue has been identified and a fix is being implemented.

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.