Outage in SPS Commerce

Document Processing Delay

Resolved Minor
June 06, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce Document Processing
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 06/07/2025 01:20AM

This incident has been resolved.

MONITORING about 14 hours ago - at 06/06/2025 11:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 14 hours ago - at 06/06/2025 11:08PM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 06/06/2025 11:05PM

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

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