Outage in SPS Commerce
Document Processing Delay
Resolved MajorIncident Report
Summary AI Generated
SPS Commerce experienced a 4.2-hour document processing incident that caused delays and failures across Fulfillment, Document Processing, Assortment, Fulfillment Monitor, Dev Center, and Commerce VAN. The root cause was identified and a fix was implemented, after which the team processed a backlog of queued documents and isolated any failed transactions for recovery. The incident was fully resolved with no data loss, and all transactions were reconciled to ensure complete processing.
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce Fulfillment SPS Commerce Document Processing SPS Commerce Assortment SPS Commerce Fulfillment Monitor SPS Commerce Dev Center SPS Commerce Commerce VANTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/07/2026 12:33AM
This incident has been resolved.
MONITORING
12 days ago - at 07/06/2026 11:13PM
The backlog of data is fully processed. We continue to isolate and recover failed documents.
MONITORING
12 days ago - at 07/06/2026 10:36PM
We are continuing to process a small backlog of data, but new documents entering the system are processing normally. Any documents that failed during the outage are being assessed for recovery.
MONITORING
12 days ago - at 07/06/2026 10:14PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 07/06/2026 09:26PM
The issue was identified and a fix was implemented. Recovery of the backlog of data is in process. Any failed documents are being isolated and determined for recovery.
IDENTIFIED
12 days ago - at 07/06/2026 08:48PM
We are continuing to investigate the issue. The team is isolated the cause and we are working on a fix.
INVESTIGATING
12 days ago - at 07/06/2026 08:34PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 07/06/2026 08:25PM
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Latest SPS Commerce outages
Document Processing Delay for Web customers - 12 days ago
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Document Processing - Identified - 5 months ago
Commerce Platform Is Intermittently Unavailable - 6 months ago
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