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Outage in SPS Commerce

Document Processing Delay

Resolved Minor
July 26, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an open incident which is potentially causing delays for some document processing through the system. No data has been lost and transactions will be reconciled for processing as necessary once we recover from the incident.
Components affected
SPS Commerce Commerce VAN

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/26/2025 08:15AM

This incident has been resolved.

MONITORING 6 months ago - at 07/26/2025 06:46AM

We have corrected the issue causing specific document processing delays and are monitoring for full recovery and performance.

IDENTIFIED 6 months ago - at 07/26/2025 06:19AM

We have identified the cause of this incident and are working through remediation steps at this time. Documents are continuing to process with delayed turnaround.

INVESTIGATING 6 months ago - at 07/26/2025 05:58AM

We continue to investigate this incident which is causing delays for some document processing through the system. Documents will process through as expected once the issue is resolved.

INVESTIGATING 6 months ago - at 07/26/2025 04:16AM

We are investigating an open incident which is potentially causing delays for some document processing through the system. No data has been lost and transactions will be reconciled for processing as necessary once we recover from the incident.

Latest SPS Commerce outages

SPS Fulfillment Services Degraded - about 1 month ago
Document Processing Delay - 3 months ago
Critical Maintenance - 3 months ago
Document Processing Delay - 7 months ago
Document Processing Delay - 8 months ago

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